What the partner controls
- Product availability, customer eligibility and all product communications.
- Terms, risks, fees, allocation boundaries and redemption conditions.
- Suitability, KYC, support and exception-management responsibilities.
Service journeys
Partner-branded product journey
YieldA careful yield-product journey with clear terms, risks and redemption conditions.
A partner may present approved yield-product capabilities to eligible customers under its own brand and policies. Havenex helps coordinate the configured operational workflow; availability, terms, risk and redemption are always subject to the relevant product and market conditions.
Customer journey
What the customer experiences, step by step.
This is the end-customer path within a partner-branded service. Each stage distinguishes the experience the customer sees from the checks and coordination operating underneath.
01
Review product availability
Customer sees
The customer sees whether an approved yield product is available to their eligible segment.
Underneath
The partner defines the permitted use case, audience and product availability.
02
Read terms, risks and conditions
Customer sees
The customer reviews the asset, product terms, risks, fees and redemption conditions before making a decision.
Underneath
Product disclosures and customer communications remain defined by the partner and relevant product requirements.
03
Select an allocation
Customer sees
The customer chooses an allocation within the options presented by the partner.
Underneath
Allocation boundaries and product access follow the agreed eligibility and governance rules.
04
Complete required checks
Customer sees
Where needed, the customer completes suitability, KYC or authorization steps in the partner’s flow.
Underneath
Configured eligibility, risk and policy controls are applied before an instruction can proceed.
05
Confirm the instruction
Customer sees
The customer confirms the proposed allocation after reviewing the relevant terms.
Underneath
The partner’s authorization and recordkeeping requirements govern confirmation.
06
Track position and activity
Customer sees
The customer can view the available position and activity records within the partner experience.
Underneath
Havenex coordinates the agreed operational status and reporting inputs; no performance outcome is implied.
07
Request redemption
Customer sees
The customer can request redemption through the partner’s process, subject to product terms and conditions.
Underneath
Redemption timing, eligibility and any operational review follow the applicable product and partner rules.
Clear operating roles
The experience is partner-led. The workflow is orchestrated underneath.
What Havenex orchestrates
- Configured allocation, operational-status and reporting workflow.
- Control points supporting the agreed eligibility and confirmation process.
- Connected records for partner oversight and activity visibility.
Capabilities and controls
Built for the operating model behind the journey.
Eligibility workflow
Structure participation around partner-defined eligibility and governance requirements.
Risk controls
Embed review and control points designed for the agreed institutional operating model.
Reporting support
Provide operational visibility for partner oversight, reconciliation and internal governance.
Partner-led governance
The institution retains its customer relationship, service rules and KYC responsibilities.
Partner outcomes
A clearer customer proposition with institutional control.
- A disclosure-led customer journey for an approved yield-product scope.
- Clear operational roles for partner oversight, control and reporting.
- A measured route to evaluate suitable product capabilities.
Implementation considerations
01
Define permitted products, eligible participants and risk-governance expectations.
02
Establish disclosure, review, reporting and redemption-handling requirements.
03
Validate product, regulatory, market and partner conditions for the proposed scope.
Explore the service journeys
Connect the rest of the stack.
Services can be scoped together as product, market and partner conditions allow.
Return to service journeys01
Stablecoin Payments
A guided payment and settlement experience for approved cross-border business use cases.
View journey02
Custody
A controlled custody journey for approved customer asset activity and oversight.
View journey03
Brokerage / On-Off Ramp
A controlled buy, sell and settlement journey for an approved customer base.
View journey04
Tokenization
A structured workflow for eligible real-world asset programs, subject to jurisdiction and legal requirements.
View journeyInstitutional discussion
Discuss the right customer journey and service scope for your institution.
Licensing is in progress. Havenex Africa’s Botswana VASP application has been filed, and Rwanda follows its implementing regulations. No licence has been granted to any Havenex Africa entity.