What the partner controls
- Eligible customer base, suitability policy and product communications.
- Supported assets, currencies, funding options and customer support.
- Customer disclosures, authorization requirements and service availability.
Service journeys
Partner-branded investment journey
Brokerage / On-Off RampA measured digital-asset buy or sell journey, delivered through your brand.
A partner can offer an approved brokerage or on-off-ramp experience to eligible customers through its own channel. Havenex coordinates the configured asset, funding, execution-status and settlement workflow; availability remains subject to the agreed scope and conditions.
Customer journey
What the customer experiences, step by step.
This is the end-customer path within a partner-branded service. Each stage distinguishes the experience the customer sees from the checks and coordination operating underneath.
01
Review eligibility
Customer sees
The customer sees the partner’s product information and completes suitability or eligibility steps where applicable.
Underneath
The partner sets the approved audience, product boundaries and required customer checks.
02
Choose buy or sell
Customer sees
The customer selects whether to buy or sell and chooses from the available asset and currency options.
Underneath
Asset and currency availability follows the partner’s approved service scope.
03
Review quote, fees and disclosures
Customer sees
The partner presents the proposed order details, applicable fees and required disclosures before confirmation.
Underneath
Quote and order inputs are coordinated for the configured workflow; the partner governs customer-facing disclosures.
04
Fund or deposit assets
Customer sees
The customer follows the available funding or asset-deposit instructions and can see their progress.
Underneath
Funding, deposit and screening steps are applied according to the agreed process.
05
Confirm the order
Customer sees
The customer authorizes the buy or sell instruction through the partner-branded experience.
Underneath
Configured authorization, eligibility and transaction-control checks apply before an instruction is progressed.
06
Track execution or pending status
Customer sees
The customer sees whether the order is submitted, pending, executed or requires attention.
Underneath
Havenex coordinates execution-status and operational handoffs; execution is not guaranteed.
07
See settlement and holdings
Customer sees
After the relevant workflow completes, the customer receives the settlement outcome and can view approved holdings and history.
Underneath
The partner remains responsible for the customer relationship, support and reporting experience.
Clear operating roles
The experience is partner-led. The workflow is orchestrated underneath.
What Havenex orchestrates
- Configured brokerage, funding, asset-movement and settlement workflows.
- Status handoffs across the approved order journey.
- Connected records for the partner’s agreed oversight model.
Capabilities and controls
Built for the operating model behind the journey.
Partner-branded access
Support a digital-asset proposition delivered through the institution’s own customer channels.
Eligibility and controls
Structure access around partner-defined customer eligibility, permissions and review processes.
Connected asset workflows
Coordinate approved brokerage, custody and conversion capabilities where applicable.
Partner-led governance
The institution retains its customer relationship, service rules and KYC responsibilities.
Partner outcomes
A clearer customer proposition with institutional control.
- A measured customer journey for an approved brokerage scope.
- Clear separation between partner-owned customer service and Havenex infrastructure.
- A pathway to connect approved custody and conversion workflows.
Implementation considerations
01
Define eligible customer segments, approved assets and service boundaries.
02
Map onboarding, suitability, KYC and customer-support responsibilities.
03
Confirm relevant market, regulatory and operational requirements before implementation.
Explore the service journeys
Connect the rest of the stack.
Services can be scoped together as product, market and partner conditions allow.
Return to service journeys01
Stablecoin Payments
A guided payment and settlement experience for approved cross-border business use cases.
View journey02
Custody
A controlled custody journey for approved customer asset activity and oversight.
View journey04
Tokenization
A structured workflow for eligible real-world asset programs, subject to jurisdiction and legal requirements.
View journey05
Yield
A disclosure-led allocation and redemption journey for approved yield products.
View journeyInstitutional discussion
Discuss the right customer journey and service scope for your institution.
Licensing is in progress. Havenex Africa’s Botswana VASP application has been filed, and Rwanda follows its implementing regulations. No licence has been granted to any Havenex Africa entity.