What the partner controls
- Customer eligibility, onboarding, support and product communications.
- Asset policy, withdrawal approval rules and service boundaries.
- Customer-facing reporting and escalation processes.
Service journeys
Partner-branded asset journey
CustodyA controlled custody experience for the customers you already serve.
The partner presents the custody experience under its own brand, policies and customer relationship. Havenex helps orchestrate the underlying asset workflow, access patterns and reporting for an agreed service scope.
Customer journey
What the customer experiences, step by step.
This is the end-customer path within a partner-branded service. Each stage distinguishes the experience the customer sees from the checks and coordination operating underneath.
01
Enroll for the service
Customer sees
The customer is guided through the partner’s custody product information and required enrollment steps.
Underneath
The partner defines the eligible customer segments, asset scope and service conditions.
02
Complete eligibility and KYC checks
Customer sees
Where required, the customer supplies or confirms information through the partner’s established verification journey.
Underneath
Partner-led KYC, eligibility and policy checks determine whether the customer can use the approved service.
03
Open or receive a wallet account
Customer sees
The customer is shown a wallet or account reference within the partner-branded experience once the service is available to them.
Underneath
Configured access roles and account rules support the partner’s operating model.
04
Deposit or transfer eligible assets
Customer sees
The customer receives the relevant instructions for an approved deposit or transfer and can follow its status.
Underneath
Asset, network and transaction checks are applied according to the agreed custody workflow.
05
View balances and history
Customer sees
The partner experience presents balances and transaction activity for the customer’s approved assets.
Underneath
Operational records support reconciliation, monitoring and the partner’s reporting responsibilities.
06
Request a withdrawal
Customer sees
The customer submits a withdrawal request and is prompted for any required confirmation or security step.
Underneath
Configured approval, access-control and transaction-screening checks are applied before a withdrawal is progressed.
07
Receive confirmation and records
Customer sees
The customer receives the outcome and a transaction record through the partner’s channel.
Underneath
The workflow maintains operational traceability for agreed audit, oversight and exception processes.
Clear operating roles
The experience is partner-led. The workflow is orchestrated underneath.
What Havenex orchestrates
- Configured custody workflow and institutional access patterns.
- Transaction screening, approval checkpoints and operational events.
- Records that support reconciliation and auditability in the agreed model.
Capabilities and controls
Built for the operating model behind the journey.
Access controls
Support controlled roles, approval steps and operating procedures for authorized activity.
Safeguarding workflow
Structure asset handling around agreed operational and policy controls.
Operational records
Provide visibility designed for partner oversight, reconciliation and audit processes.
Partner-led governance
The institution retains its customer relationship, service rules and KYC responsibilities.
Partner outcomes
A clearer customer proposition with institutional control.
- A partner-branded custody journey for approved customers.
- Clear roles around access, withdrawal and operational exceptions.
- A foundation for connected payment and brokerage flows where appropriate.
Implementation considerations
01
Confirm asset scope, partner responsibilities and authorized-user requirements.
02
Document approval, exception and reporting expectations for the operating model.
03
Assess regulatory and market readiness before enabling any service scope.
Explore the service journeys
Connect the rest of the stack.
Services can be scoped together as product, market and partner conditions allow.
Return to service journeys01
Stablecoin Payments
A guided payment and settlement experience for approved cross-border business use cases.
View journey03
Brokerage / On-Off Ramp
A controlled buy, sell and settlement journey for an approved customer base.
View journey04
Tokenization
A structured workflow for eligible real-world asset programs, subject to jurisdiction and legal requirements.
View journey05
Yield
A disclosure-led allocation and redemption journey for approved yield products.
View journeyInstitutional discussion
Discuss the right customer journey and service scope for your institution.
Licensing is in progress. Havenex Africa’s Botswana VASP application has been filed, and Rwanda follows its implementing regulations. No licence has been granted to any Havenex Africa entity.